The ITIL Foundation training course provides a detailed, modular introduction to the concepts, terms, definitions, benefits, objectives, and relationships within core IT service management processes and functions, according to the ITIL best practice framework.  This course is based on principles described in ITIL’s Service Support and Service Delivery books.  The course prepares participants for the examination leading to the Foundation Certificate in IT Service Management.

Duration: 3 Days

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT Services
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

IT Infrastructure Library (ITIL) courses are appropriate for any IT operations, Technical, or IT Management requiring more information about ITIL best practices.  Anyone responsible for managing, implementing or consulting on ITIL processes within IT or in conjunction with IT.

Upon completion of the course, you will be able to:
Describe the concepts underlying IT Service Management
Explain the best practices documented in ITIL
Describe the roles, processes and components that are part of certain key ITSM areas
Have an awareness of the implications of implementing one or more of the best practices
Increase your capacity to pass the ITIL Foundation Certification exam

Students should have some experience with the specification, development, installation and/or management of information technology.