Plan and apply a troubleshooting methodology for an organization.
Describe how the Windows Vista Platform helps address troubleshooting requirements for important technical areas. 
Identify the most appropriate method to troubleshoot Windows Vista computers.
Identify Windows Vista tools that can be used to help in the troubleshooting process.
Identify important maintenance tools that will be used as part of IT operations for their organizations
Describe how monitoring and optimization tools in Windows Vista can be used to assist in troubleshooting and keeping computers performing optimally. 

Experience supporting previous versions of Windows operating system. 
Familiarity with an IT helpdesk ticketing system. 
Experience researching online or local knowledge databases, running commands from a command window such as DOS prompt. 
  Familiarity with computer hardware and devices, such as the ability to use  Windows device manager and look for unsupported devices.                        Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address.   
Basic Windows and Active Directory knowledge, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership.   
Fundamentals of applications, such as how a client communicates with the client/server applicaitons.  
Experience reviewing logs, such as understanding chronology, sequential order. severity, etc.