This two-day instructor-led course provides students with the knowledge and skills to use a Windows Vista operating system image and application package deployment infrastructure to minimize the downtime at the Windows Vista client. The desktop support technicians can use this infrastructure to improve the support experience in the following scenarios: New Installations, Single computer migrations, Single computer reinstallations. The course also provides guidance on how to install application packages on Windows Vista computers for support scenarios that require application updates or reinstalls.

Duration: 2 Days

Describe how the Windows Vista Deployment options can be used to improve the support experience at the desktop. 
Identify the most appropriate method to support Windows Vista recovery on site. 
Identify the components of WIndows Vista user state and safely backup and restore that data. 
Utilize Windows Vista application packages to improve the process of the applicaiton installation and maintenance at the Windows Vista Client computer.  Explain how to troubleshoot Windows Vista application package installations.

Be familiar with PC Hardware and devices. For example how to look into device manager and look for unsupported devices. 
Have basic Windows and Active Directory knowledge.  For example domain user accounts, domain vs. local user accounts, user profiles and group membership. 
Familiarity with the 2007 Microsoft Office System; Word 2007 and Excel 2007.  Be able to map network file shares.  FOr example familiar with UNC paths, mapping local resources to server/share.
Have experience configuring BIOS options.  For example boot order.  Be familiar with reviewing support logs. Know that there is a chronolgy, sequential order, severity, etc.